What these terms cover.
These are our terms and conditions on which we supply Scotch and Soda products to you, when you order via our website or by interacting with our Client Service team.
Read our terms carefully.
Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information you may find useful.
Terms may change at any time.
We may amend these terms from time to time by posting revised terms on our website.
The terms applicable to your order will be posted on the website at the time of placing the order.
Collection of personal information.
For business purposes, we may utilise your personal data and information collected from the website.
We enforce strict confidential customer data policies and will ensure the information collected is purely for customer satisfaction.
Please note the images of the products on our website are for illustrative purposes only and the product purchased may vary slightly.
Although we have made every effort to display the colours accurately, we cannot guarantee that a device display of the colours will accurately reflect the colour of the products.
Scotch and Soda reserve the right to accept and reject any orders placed.
Stock is limited and we take every reasonable effort to ensure stock availability when orders are placed.
Should there be any concerns with regards to stock availability, our Customer Service team will follow up and ensure the necessary steps are taken to either refund or find a suitable replacement for you.
The use of our Scotch and Soda website is at the consumers own risk and we take no responsibility for errors in ordering or the incorrect use of our website.
Returns and Exchanges
Scotch and Soda operates an exchange policy for our customers in respect of items delivered.
The conditions of this exchange policy are set out in this clause below:
Exchanges or returns are subject to Scotch and Soda’s own discretion. Products must be returned with the original packaging, complete with any related accessories, labels, protective covers and boxes, together with the original invoice and in a sellable condition.
We will not accept products for exchange or refunds that are returned incomplete, damaged or soiled or without the original packaging, labels, protective covers and boxes.
Please ensure you take reasonable care of products if you wish to exchange them.
Use our complimentary delivery service to your door for purchases over R3000 but returned products from you will be at your own charge or you may contact customer care to arrange a collection at a standard handling fee. Please note that no new delivery can take place until we have received the returned products from you charged at your own cost.
Should you wish to make use of our delivery service for the collection of your exchange please note you will have to be in contact with our Customer Care team who will assist in the collection at a standard handling fee.
Exchange your products within our stores in South Africa. A copy and print out of the online sales order invoice will need to be accompanied with the garment on return to the store.
The terms of sale criteria for exchanges still apply for store exchanges. Please note a representative from the Scotch and Soda store team will contact the Scotch and Soda online Customer Care team to verify the exchange upon your arrival in-store.
Please note all exchanges handled through our customer care service will provide exchanges in the form of an exchange coupon for the value of the purchase less the delivery or handling fee. This exchange coupon will provide the flexibility to select any item available on our online store for an exchange. No direct exchanges will be facilitated. Exchange coupons will only be provided once the garment has passed our quality control criteria.
No Scotch and soda in-store credit notes will be accepted for exchanges on our Scotch and Soda online store.
For hygienic reasons we will not accept any returns on underwear, socks or swimsuits.
Returns and exchanges are available for a 14 day period only after the consumer has received the goods.
We do not provide returns or exchanges on promotional items. This is a strict policy and you will be notified prior to your purchase that the item is a promotional item and does not carry the exchange or refund terms.
We will refund you the price you paid for the products on the invoice excluding delivery costs, by the method you used for payment. However, we may make deductions from the price for any handling charges.
We will make any refunds due to you as soon as possible.
Our standard period for refund allocations are within 14 days of receiving the item at our Customer Care centre and confirming the item meets the returns and exchanges criteria, except that we may withhold the refund if you did not permit collection of the products as required under these Terms of Sale within the 7-14 day policy or the garments do not pass the quality control standard.
Only 1 coupon can be used per purchase/order. This includes all promotional coupons, influencer coupons, newsletter subscriptions coupons etc.
Please note that if more than 1 coupon is used for an online transaction, Scotch & Soda reserves the right to cancel the order.
As using more than 1 coupon on checkout is against Scotch & Soda’s terms and conditions, any shipping costs incurred during the transaction will be non refundable.
We will acknowledge receipt of your order without delay by sending a confirmation email from our Customer Care centre.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.
This might be because the product is out of stock, unexpected limits on our resources which we could not reasonably plan for, we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale.
We accept payment by credit card (Visa, MasterCard and American Express) issued by banks.
Payment must be made before goods are dispatched to you.
You will be debited once you have placed your order and it has been accepted by us. We will inform you by email once the products have been dispatched.
If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), your order will be cancelled and the contract with you will end immediately.
We will inform you of the above in writing.
Please note delivery will generally take between 3-5 working days. orders placed on weekend will only be processed the following working day. We will endeavor to ensure the courier meets the delivery deadline but cannot guarantee every order meets the timeline. The courier services are a third party entity.
If no one is available at your address to take delivery, our delivery partner will notify you to contact our Client Service team in order to arrange an alternative delivery date.
Please ensure every effort is made to ensure that you are comfortable with the delivery address and or person responsible for collecting the parcel. We take no responsibility with regards to any loss or damage due to the negligence of the person allocated to collect the goods on your behalf.
If there is any damage or concern with regards to the delivery of the goods please inform us in writing (firstname.lastname@example.org) within 24 hours of the actual delivery date in the case of damage or concern.
Card acquiring and security
Card transactions will be acquired for Scotch & Soda via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Scotch and Soda separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
Scotch and Soda takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Scotch and Soda chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.