You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order.

We try to send packages within 24 hours with the exception of weekends and during public holidays. Please allow 3-4 days for delivery.

Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

The shipping costs are for free*. Please note that returning costs are on your expense.
*Subject to change

If you receive a wrong item or something is missing, feel free to contact customer care - customercare@scotchandsoda.co.za. Please send as many details as possible including specific order numbers.

If for any reason you are not satisfied with your online purchase, you may return the unused articles within 14 days of receipt.The shipping will be at your cost. The articles must be returned undamaged and with their labels attached. Online orders may be returned to our official Scotch and Soda stores for exchange purposes only. Please note that our fragrances and underwear can not be returned

To return please place your garment in the return bag provided by us and send the package to the following address:

SCOTCH & SODA SA
Cargocare Freight services
Unit 2
Westlake Park
48 Avalon avenue
Modderfontein
Germiston
1614
Gauteng
South Africa

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. Once the quality control inspection has been approved we will contact you for the following options: Should you require a refund of the returned goods, this will be made within 14 days. Should you require an exhange we will provide a coupon for the value of the purchase to spend online only. You may also exchange the garment in the official Scotch and Soda stores.Since we are not responsible for any items that are sent to us in error, we recommend that you get in contact with customercare@scotchandsoda.co.za to assist with any returns concerns should you be unsure.

When you have used your right of withdrawal, we will refund the amount paid for the item concerned (including shipping costs) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method used by Scotch & Soda, we won't repay any extra costs resulting from this.

Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.

Unfortunately, it's not possible to exchange items.

During the 30 day grace period, you can use the product to the extent necessary to establish the nature, characteristics and functioning of the article in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.

When you return an item that you have damaged, has been washed, the labels have been removed, the item is incomplete or contains other signs of wear showing that you have used the item more extensively than described above, you are liable for any depreciation in the value of the item. Scotch & Soda will deduct this from the total amount to be refunded to you.

We will notify you by email once we have received the items. It may take a while to process your return. You will receive immediately and within 14 business days a refund after you have let us know you want to return the items. We hold the right to wait with the actual refund until the moment we have received the returned item or that you can prove the item has been returned to us.

You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact customer care - customercare@scotchandsoda.co.za.

Unfortunately, we can't change your order after you've placed it. This includes changing the size and colour of an item, removing an item or changing the delivery address. You do have the right to cancel the entire order within the 30-day grace period. You can find more information here about your right to cancel the agreement.

You have the right to cancel your order. Please keep in mind we go out of our way to deliver the order as fast as possible. So it may be shipped already. If it's already shipped, you can refuse to accept the package when the courier arrives with it. You can find more information here about your right to cancel the agreement within the 30-day grace period.

If you can’t pay for your order, there can be several reasons. Feel free to contact customer care - customercare@scotchandsoda.co.za if you have any further questions or concerns regarding your payment.

Our webstore should be working all the time. However, if you do find an error in our webstore, we would be really happy if you would let us know by contacting customer care - customercare@scotchandsoda.co.za.

You should inspect Scotch & Soda goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting customer care - customercare@scotchandsoda.co.za explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.

If you have any issue or complaint about an article bought in a Scotch & Soda store, we recommend to contact one of our Scotch & Soda stores about this matter. All our stores are listed in the Store Finder.

For more information you can check our privacy policy

Feel free to contact us if you have any questions or concerns. We are always happy to help.

Please send us a message with your question and order number by email to customercare@scotchandsoda.co.za
You may also call us at +27 11 262 5190
Mon – Fri 9:00 to 17:00
with the exception of Public Holidays

You can find articles that are used in the online campaign and look book.

Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact customer care - customercare@scotchandsoda.co.za to check when an article will be available.

You can easily subscribe to our newsletter in the bottom of our website, and be the first to hear about what is happening at Scotch & Soda.

Every week we send our newsletter, with the latest news on our collections, our favourites and what is happening at Scotch & Soda.

If you change your mind, you can unsubscribe at anytime by clicking 'unsubscribe' at the end of the newsletter.