Scotch and Soda operates an exchange policy for our customers in respect of items delivered.
The conditions of this exchange policy are set out in this clause below:
Exchanges or returns are subject to Scotch and Soda’s own discretion. Products must be returned with the original packaging, complete with any related accessories, labels, protective covers and boxes, together with the original invoice and in a sellable condition.
We will not accept products for exchange or refunds that are returned incomplete, damaged or soiled or without the original packaging, labels, protective covers and boxes.
Please ensure you take reasonable care of products if you wish to exchange them.
Use our complimentary delivery service to your door for purchases over R3000 but returned products from you will be at your own charge or you may contact customer care to arrange a collection at a standard handling fee. Please note that no new delivery can take place until we have received the returned products from you charged at your own cost.
Should you wish to make use of our delivery service for the collection of your exchange please note you will have to be in contact with our Customer Care team who will assist in the collection at a standard handling fee.
Exchange your products within our stores in South Africa. A copy and print out of the online sales order invoice will need to be accompanied with the garment on return to the store.
The terms of sale criteria for exchanges still apply for store exchanges. Please note a representative from the Scotch and Soda store team will contact the Scotch and Soda online Customer Care team to verify the exchange upon your arrival in-store.
Please note all exchanges handled through our customer care service will provide exchanges in the form of an exchange coupon for the value of the purchase less the delivery or handling fee. This exchange coupon will provide the flexibility to select any item available on our online store for an exchange. No direct exchanges will be facilitated. Exchange coupons will only be provided once the garment has passed our quality control criteria.
For hygienic reasons we will not accept any returns on underwear, socks or swimsuits.
Returns and exchanges are available for a 14 day period only after the consumer has received the goods.
We do not provide returns or exchanges on promotional items. This is a strict policy and you will be notified prior to your purchase that the item is a promotional item and does not carry the exchange or refund terms.
We will refund you the price you paid for the products on the invoice excluding delivery costs, by the method you used for payment. However, we may make deductions from the price for any handling charges.
We will make any refunds due to you as soon as possible.
Our standard period for refund allocations are within 14 days of receiving the item at our Customer Care centre and confirming the item meets the returns and exchanges criteria, except that we may withhold the refund if you did not permit collection of the products as required under these Terms of Sale within the 7-14 day policy or the garments do not pass the quality control standard.
A Surplus fee will be charged for the return of 5 items or more due to increased courier costs on parcels and handling fees:
- 5 items – R100
- 8 items- R120
- 10 items – R 150